EASE Online Support Web Site

EASE has been directed by its Board of Directors to take actions to wind down the sales of its diagnostic and emissions equipment by September 30, 2018.

On October 1, 2018, EASE will be merging with DENSO Products & Services Americas, Inc.

As a result of this, effective immediately;

EASE will cease sales of all diagnostic tools and related software such as the EASE Scan Tool, Reprogrammer, and QuikCode.
There will be no future updates to any diagnostic software, such as the scan tool and reprogramming assistant.
Scan Tool Versions X2 - X3 customers: Your current scan tool software will continue to operate as long as www.obd2.com and related URLs are active. It is planned to keep these sites active for two years.
Your current scan tool software will continue to work after these sites are removed; however, if you refresh your license after that, your scan tool will be disabled.
There is an update available for download that will prevent this from happening. Go to http://www.obd2.com/update.htm for more information and to download this update. All features you have unlocked, will stay unlocked.
Access to Ford Secure Controls will expire immediately.
The Reprogramming Assistant software will continue to work with your current installation. It cannot be reinstalled on another PC.

EASE/DENSO will continue to provide for the fulfillment of ongoing warranty obligations.

Welcome to the EASE Diagnostics On-line Support Center

If you have questions about the use of your EASE Diagnostic Product:

Check the product's User's Manual and documentation you received with your product
Check the Software's On-Line Help
Watch the Product Training Videos
Check the EASE website (pick your product on the left)

If you cannot find the answer in these places:

Send EASE Tech Support your questions and comments
Call EASE Technical support line at 570-587-7082. This support line is answered Monday through Friday from 9:00am to 5:30pm EST. At other times, please leave a message and the call will be returned.

Please note:

Our technical support team is more than glad to help you with any problems you may be having with the EASE Products you are using. However they can not provide any information on the actual repair of a vehicle.

Warning: Windows 10 is not support by most OEM vehicle manufactures for reprogramming. Please check before you upgrade to Windows 10!

J2534 Programming Customers - Our technical support team will help you with any problems you may have with the EASE Universal Reprogrammer unit or Reprogrammer Assistant Software; however they can not help you obtain OEM data subscriptions or with the actual programming process. If you require support for this, you will be charged a support fee of at least $80 per flash.
If the support on your EASE product has expired, you will be charged per incident for technical support. Most EASE products include 1 year of technical support.
Some of our older products are considered end of life and are no longer supported. +more info

New PC Scan Tool Customers - we recommend that you watch the following videos:

IMPORTANT- If you purchased both the EASE J2534 Reprogrammer and the EASE PC Scan Tool, install the EASE Reprogramming Assistant Software and set up your reprogrammer BEFORE you install the EASE Scan Tool Software. After installing the EASE Scan Tool Software, check out the How to Select the EASE Universal Reprogrammer II in the EASE PC Scan Tool Video.

New J2534 Programming Customers - we recommend that you watch the following videos:

After installing the EASE Scan Tool Software, check out the How to Select the EASE Universal Reprogrammer II in the EASE PC Scan Tool Video.